Recently, I witnessed some horrific behaviours from
disgruntled travellers while enduring the longest journey I’ve ever made to
Reading. Making 3 passes of Penrith
Station (the initial pass followed by reverse and forward manoeuvres) before
getting off four, and onto five trains at Preston station is tedious by anyone’s
standards but signalling and re-routing issues aren’t the fault of the platform
staff. Abusive behaviour directed at
them is inappropriate. But, that
said, Virgin platform staff must improve communications and demonstrate greater awareness
of the needs of travellers, instead of relying on fellow passengers (like me) to
help the less agile!
 |
| The train leaving from Platform 3, 4 or 5 is possibly the one you need |
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