Yesterday, the networked printer in the office needed new toner. Once upon a time, a colleague could have gone to the IT section, requested a replacement cartridge and then fitted it themselves; a process that took upto 10 minutes (depending on whether you used the lift or stairs). Now, it’s necessary to report the issue to the Service Desk requiring a phone call lasting 3 minutes, followed by a further 2 minute call back to book an appointment. Then there’s the period of delay until an engineer from a location 37 miles away comes to fit the cartridge. Progress eh?
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